Learning Outcomes:

Upon successful completion of the program, learners will be able to:

1. Demonstrate proficiency in core office procedures including scheduling, filing, inventory control, and document handling.

2. Communicate effectively in a professional business environment using appropriate written, verbal, and digital formats.

3. Utilize essential computer applications such as word processors, spreadsheets, presentation tools, and email for administrative tasks.

4. Manage records and information systems in compliance with organizational standards and data protection regulations.

5. Deliver high-quality customer service while maintaining professionalism, problem-solving abilities, and interpersonal effectiveness.

Learning Process:

The learning process involves the study of resources, the practical application of skills and knowledge, followed by assessment and certification.

Assessment:

The assessment is performed via a selection of multiple-choice or true/false questions.