Course Overview:

The Certificate in Hospitality and Tourism is a structured program designed for individuals looking to enter the dynamic world of hospitality, travel, and tourism. This program provides fundamental knowledge and practical skills in customer service, hospitality management, tourism operations, and event planning. Learner will be equipped with industry-relevant skills to start their careers in hotels, restaurants, travel agencies, event management, and tourism services.

Learning Outcomes:

By the end of this program, learner will be able to:
✔ Understand key concepts in hospitality and tourism
✔ Deliver excellent customer service and communication
✔ Manage hotel, restaurant, and tourism operations efficiently
✔ Apply marketing strategies for hospitality businesses
✔ Plan, organize, and execute events successfully

Learning Process:

The learning process involves the study of resources, the practical application of skills and knowledge, followed by assessment and certification.

Assessment:

The assessment is performed via a selection of multiple-choice or true/false questions.